FAQS
Orders & Inquiries
How do I order?
You can order in several ways:
Visit a Branch — Drop by any of our 6 stores across Leyte. View our complete list of branch locations here.
Message Us Online — Send us a message through our website’s contact form or chat with us directly on our Facebook page. Our team will be happy to assist you.
Can I inquire about a product before buying?
Absolutely! Simply click the “Inquire via Messenger” button on any product page and our team will get back to you right away. You can also reach us directly through our Facebook page.
How do I know if a product is available in stock?
Each product page has a stock availability indicator that shows whether an item is in stock. You may also message us directly on our Facebook page and we will be happy to check availability for you.
Can I reserve a product online?
Yes! You can reserve a product by messaging us directly on our Facebook page. Our team will assist you with the reservation and guide you through the next steps.
Payment
What payment methods do you accept?
Do you offer installment payment options?
Can I pay in store upon pickup?
Yes, definitely! You can pay in store when you pick up your order.
Products & Warranty
Do your products come with a warranty?
How do I claim warranty for a defective product?
Simply bring the defective product along with your official sales invoice to the branch where it was purchased. Our staff will walk you through the warranty assessment and processing. We recommend keeping your invoice safe as it is required for all warranty claims.
Are your products brand new and original?
Yes, absolutely! All products sold at OrmocNet are brand new and sourced exclusively from authorized distributors and suppliers, so you can shop with confidence.
Do you sell spare parts and accessories?
Which brands are you an authorized service center for?
We are a proud authorized service center for HP, Lenovo, Brother, and MSI in Ormoc City. This means you can trust us to handle repairs and service for these brands with certified expertise.
Returns & Refunds
What is your return policy?
We accept returns for products that are verified to be defective, subject to our return and warranty guidelines. We encourage all customers to inspect their purchase upon receipt and to reach out to us right away if there are any concerns.
How many days do I have to return a product?
Defective products may be eligible for return, replacement, or exchange within 7 days from the date of purchase. We recommend keeping your official sales invoice as it is required when filing a return or exchange request.
Can I exchange a product if I change my mind?
We understand that situations can change, however exchanges are only allowed for products that are verified to be defective and meet our return policy requirements. If you have concerns about a product, please don’t hesitate to reach out to our team and we will do our best to assist you.
What items are non-returnable?
All products are considered non-returnable and non-exchangeable unless they are verified to be defective. If you believe your item has a defect, please visit the branch where it was purchased within 7 days and bring your official sales invoice so our team can assist you.
Store & Services
Where are your store locations?
We have 6 branches across Leyte, ready to serve you!
Robinsons Ormoc — Level 2, Robinsons Place Ormoc, Ormoc City, Leyte 6541
Baybay — Prince Mall, Zone II, A Bonifacio St. Baybay City, Leyte
Sogod — Gaisano Capital Zone V (Pob.) 6606, Sogod So. Leyte
Maasin — 2nd Floor Gaisano Grand Mall, R. Kangleon St., Abgao Maasin City
Ialodge — Ialodge Bldg. Bonifacio St., Brgy. South, Ormoc City
Cogon — Concepcion Square Bldg., Lilia Ave., Combado, Brgy. Cogon, Ormoc City, Leyte 6541
You can also view all branch locations with directions on our Contact Us page.
What are your store hours?
Our branches are open at the following schedules:
Robinsons Ormoc — Monday to Sunday, 10:00AM to 9:00PM
Baybay — Monday to Sunday, 8:30AM to 6:30PM
Sogod — Monday to Sunday, 8:30AM to 7:00PM
Maasin — Monday to Sunday, 8:30AM to 8:00PM
Ialodge — Monday to Saturday, 8:30AM to 5:30PM
Cogon — Monday to Saturday, 8:30AM to 5:30PM
Store hours may change during holidays. We recommend checking our Facebook page for the latest updates.
Do you offer repair and technical support services?
Yes! We offer a comprehensive range of repair and technical support services, including computer and laptop repairs, hardware upgrades, software installation and maintenance, CCTV installation, and networking services.
For service inquiries, feel free to visit your nearest branch or message us through our Facebook page.
Got more questions?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!