ORMOCNET has a Privacy policy which applies to all registered members of this site and forms part of this Agreement.

We may, without notice to you, either before or after disclosure, disclose information about you to government or other authorities, as permitted by the Privacy Policy.

 

CANCELATION POLICY

You can cancel your order through the Cancelation portal, by submitting a Contact Form, or by contacting our Customer Service Team. Ormocnet cannot guarantee cancellation once an order has been placed as it might be already in the pre-shipment phase or has already shipped. However, you can always refuse the shipment and once it is returned to our warehouse, a refund will be initiated. After submitting a cancellation request, you will be notified via e-mail whether the order was cancelled successfully or has been shipped.

 

If the package is damaged

With your signature, you are confirming, that the parcel was in perfect condition. If you see the damage straight away, we suggest refusing the parcel and contact our Customer Service team to initiate a refund or replacement.

 

RETURN AND REPLACEMENT POLICY

You can request a return or replacement through your customer account or by contacting our Customer Service Team within 7 days after delivery, providing the return reason, your order number, product number and the serial number of the device (for PCs, printers, and other high value products).

In case your product has a software issue, please consider contacting our Technical Support first. They might be able to quickly fix the issue over the phone by updating the bios and drivers.

 

Past 14 days return policy

If a defect is discovered after 14 days please contact the Technical Support Team to arrange a warranty service.

Return Process – Next Steps

  1. Any authorized return must include the product and all accessories in their original packaging, along with the invoice.
  2. You will receive an email from us, in no more than 3 working days. If it does not arrive, please check your junk/spam email folders.
  3. COURIER RETURN POLICY

 

When will I get my refund?

Ormocnet will initiate your refund within 7 working days of the original product arriving at our warehouse in the Ormoc City.

*Please note, once the product is picked up or handed over to a drop-off point it can take up to 14 days to return the product.

After the refund has been initiated, the time it will take for your refund to reach you will depend on your payment method.

  • Credit Card, PayMaya, GCash, Debit Card: It can take up to 7 working days after the refund is initiated for the funds to show on your account.
  • Wire transfer: You will be sent an email with a secure link requesting your bank account details for the refund. It can take up to 14 working days for the funds to be returned to your account.

 

When will I get my replacement?

If your replacement request has been processed and the original product has been received back at the warehouse, a replacement order will be placed and you will receive a replacement order number. The replacement order should have the same estimated shipping lead time as your original order.

Your order may have been cancelled due to one of the following reasons:

  • We are unable to ship orders to the courier and freight forwarding, collection points, or any address outside of Ormoc City.
  • Please ensure to enter your billing information exactly as it appears on the credit card billing statement
  • Ormocnet inventory, website or internal system error
  • If you selected to pay by wire transfer and payment has not been made with 11 days of the order being placed then your order will automatically be cancelled. If payment has been made, we will send you an email with a link requesting your bank details, once these details have been returned to us, we can refund the payment received

Please note that cancelled orders will not be shipped and any authorization holds will be reversed according to your financial institution policies.

 

Availability

Offers, prices, specifications and availability may change without notice. Ormocnet will contact you and cancel your order if the product becomes unavailable or if there was a pricing or typographic error. Products advertised may be subject to limited availability, depending on inventory levels and demand. Ormocnet strives to provide a reasonable quantity of products to accommodate estimated consumer demand.